The Top 10 Questions
At Home Caregivers is a Full service Home Care Agency and as such is the employer of record. We do not provide service using independent contractor caregivers.
No! As the employer of record, At Home withholds and remits all applicable federal, state and local taxes.
Yes! Our insurance is a comprehensive 1 million/3 million aggregate Professional and General Liability policy. In addition, we have a $500,000 non-owned auto insurance policy and a $250,000 sexual molestation policy.
Yes! $25,000. Covered by the same underwriter who insures us – Philadelphia Insurance Company.
Yes! As the Employer of Record, we pay for Worker’s Compensation Insurance. We have an excellent history and rating.
Yes! We do in home quality assessments every month. Moreover, our staff provides daily Care Notes for each shift for each client served. A supervisor will respond to calls 24/7/365.
We are the “Yentas” of Caregivers! Our process enables us to know our clients needs and wants and provide a Caregiver to fulfill them. We employ a three step conflict resolution policy that will replace a Caregiver in one shift or less, if need be.
We have more than 50 Caregivers on payroll and more than 100 certified/trained and ready to go. We have NEVER left a client in need, unattended, ever.
We have an extensive, proprietary employment application. In addition, we perform the following checks on every Caregiver:
- Social security verification- I-9 check
- Federal Criminal Nationwide check
- Statewide Criminal check
- Local County Criminal check
- Nationwide Sexual Predator check
- CA DMV check. If they have more than 2 tix in 3 years, we do not hire them because our insurance won’t cover them
- Reference checks
Yes! While we do not usually take the “assignment of benefits”, At Home Caregivers services are reimbursed by the following long-term care insurance agencies: Genworth, John Hancock, Calpers, Met-Life, Thirivent, Banker’s Life, Penn Treaty, CNA and Conseco. As an additional free service to our clients, we submit (usually via fax), our weekly invoices and our Care Notes to BOTH the client and the insurer. This process is used with the entire above named insurer’s.
We cover all of Marin, Sonoma and San Francisco Counties, including San Rafael, Novato, Santa Rosa, Petaluma and the city of Sonoma.